Episodes

108 - Are Your Customers (Patients) Buying What You’re Selling?
Aug. 3, 2021

108 - Are Your Customers (Patients) Buying What You’re Selling?

The purpose of a business is to solve a problem for another human being. What problem does YOUR business solve? In this crowded, noisy, and confusing healthcare marketplace it is critical that you and your TEAM can answer this question – and convey it to potential customers (patients). If you don’…
107 - Leading vs. Lagging Metrics
July 27, 2021

107 - Leading vs. Lagging Metrics

Are you leading your business into the future or are you lagging? Remember one number is a fact, two numbers are a story, and the story of your metrics is how you convey to your team what’s happening now and what’s most important moving forward. Because as CEO, you know that what matters gets measu…
106 - The Accountability Grid
July 20, 2021

106 - The Accountability Grid

The transition from being the Owner Operator to CEO requires two foundational and fundamental transformations. First is the identity shift, the second is the behavioral shift. One of the most significant behavioral adjustments requires delegating the 15 primary functions of your business to the mem…
105 - Troubleshooting Your Business
July 13, 2021

105 - Troubleshooting Your Business

Running your business is a lot like solving a puzzle, but it’s not a simple puzzle, it’s actually quite complicated. It requires a focused CEO with the proper perspective to effectively assess the four domains of the business. Imagine having a framework designed to help you quickly analyze your pra…
104 - The Chiropractic Defense Council
July 6, 2021

104 - The Chiropractic Defense Council

Listen in as Dr. Stephen Franson interviews Bharon Hoag – Director of the new Chiropractic Defense Council. Chiropractic has always been an easy target. Since our inception, adversaries have sought to undermine our validity as a profession and thwart the growth and proliferation of the profession. …
103 - Quarterly Reviews
June 29, 2021

103 - Quarterly Reviews

Are your team members engaged, fulfilled and productive in their work? The Quarterly Review is designed to create accountability and bring objectivity into a historically subjective and often overlooked conversation. These meetings don’t need to be led by the CEO, but you should attend these meetin…
102 - Remarkable Marketing Machine
June 22, 2021

102 - Remarkable Marketing Machine

Ideally your marketing is organized and operates like a powerful engine, powering your business forward each quarter. There are 4 key elements that comprise the Marketing Machine inside the quarterly board meeting: Marketing Plan, Marketing Calendar, Marketing Team and Marketing Budget. Your market…
101 - Remarkable Goal Setting
June 15, 2021

101 - Remarkable Goal Setting

How does your team know where you are going now, next and ultimately? The CEO sets the goals for the company which determine where your business is going. Goals are designed to create clarity, focus and accountability for everyone on the team. In the board meeting you want to share the 3-year view …
100 - Remarkable Product and Process
June 8, 2021

100 - Remarkable Product and Process

The purpose of a business is to add value to another person by solving a problem that they are willing to pay for to help them solve. Your market needs to know why they should come and see you. Your customers need to know what they are buying and what they are getting in exchange for investing thei…
099 - Remarkable Vision Casting
June 1, 2021

099 - Remarkable Vision Casting

As the CEO, it’s important that you have crystal clarity on what you are trying to accomplish and why it’s important, because your team and your community are following your leadership and direction. So, what does ultimate success for your business look like to you? Does your entire team have cryst…
098 - Board Meetings Overview
May 25, 2021

098 - Board Meetings Overview

CEOs, it’s time to set the coordinates for the next stage of the journey. Do you know where you’re going and how you’re going to get there? Are you and your entire team on the same page? Is there total alignment of your vision, your business core values and your behaviors? The Board Meeting is the …
097 - The Replatients Gap
May 18, 2021

097 - The Replatients Gap

What if you didn’t need as many new patients every month because your existing patients actually stayed! Most practices, when you take a close look, are revolving door practices – patients enter in one door and exit right back out. While many docs think this is a retention issue, most of the time i…
096 - The Money Gap
May 11, 2021

096 - The Money Gap

Turns out most chiropractors are under investing in their marketing...So, how do you decide which are the right tactics for you and your team and how much money you should invest in marketing? The good news is the world is opening back up and there are plenty of ways to generate quality new patient…
095 - Clinicoscopy Part 4 - How Chiropractors Build World Class Teams
May 4, 2021

095 - Clinicoscopy Part 4 - How Chiropractors Build World Class Teams

It is impossible to become a Remarkable CEO without a world class team. Achieving the Top Doctor status means delivering remarkable attraction, conversion and retention, which requires building a remarkable team. Since God only makes geniuses, your role is to find the right genius and put them in t…
094 - Clinicoscopy Part 3 - How the Top Chiropractors Retain Patients
April 27, 2021

094 - Clinicoscopy Part 3 - How the Top Chiropractors Retain Patients

In order to influence retention, you must measure the behaviors that matter most. Remember, you don’t get what you want, you get what you measure. Measuring retention can be difficult and is often overlooked, making it essentially impossible to manage or improve. The remarkable practice standard wi…
093 - Clinicoscopy Part 2 - How the Top Chiropractors Convert
April 20, 2021

093 - Clinicoscopy Part 2 - How the Top Chiropractors Convert

Would you describe your conversion system and process in your practice as being remarkable? CEOs, now is the time to take a good hard look at your conversion process and determine where as a business you are winning and where you are missing the mark. We’ve identified 25 unique criteria that will h…
092 - Clinicoscopy Part 1 - How the Top Chiropractors Market
April 13, 2021

092 - Clinicoscopy Part 1 - How the Top Chiropractors Market

The purpose of our quest through the clinicoscopy series is to help you determine if your practice qualifies as the best in your community, based on the remarkable standards. In this first episode, you and your team will take a deeper look into your marketing plan, strategy and execution. It’s a gr…
091 – Top Chiropractor Project
April 6, 2021

091 – Top Chiropractor Project

We were approached by one of the top players in the online world with this question: How do you know who the best chiropractors are in each city? We were glad they asked and have since partnered in the project to help them identify those top practices in more than 300 cities across North America. L…
090 – Developing and Keeping the Right Associate – Part 5
March 30, 2021

090 – Developing and Keeping the Right Associate – Part 5

This final episode of the series is about keeping great associates. As the CEO, it is important to count the cost before making this investment, because it’s wicked hard to get right and is very costly when we get it wrong. Understand that while there’s a significant cost to hiring the wrong associ…
089 – Training and Equipping the Right Associate – Part 4
March 23, 2021

089 – Training and Equipping the Right Associate – Part 4

Setting the stage for success and optimizing your associate doctor requires ongoing training and equipping. While onboarding is about establishing competency, mastery is developed over time. A- players love to be trained and be equipped and that’s why a training culture is essential if you desire a…
088 – Onboarding the Right Associate – Part 3
March 16, 2021

088 – Onboarding the Right Associate – Part 3

Every successful, productive, long-term relationship begins with clear expectations and honest agreements. Unclear expectations and agreements is the reason why so many associate DC relationships fail, exactly why you need to get this right. After you’ve done the discovery, interview and hiring pro…
087 - Hiring the Right Associate – Part 2
March 9, 2021

087 - Hiring the Right Associate – Part 2

Once you’ve identified the avatar and know who you are looking for, the next step is to execute the interview and determine if they are the right fit. This brings us to pitfall number two: knowing how to interview, recognize and hire a Rockstar associate DC. In this episode we discuss the different…
086 - Finding the Right Associate – Part 1
March 2, 2021

086 - Finding the Right Associate – Part 1

One reason why 67% of associate doctor relationships fail is the lack of clarity during the discovery process. Actually, the number one pitfall is hiring an associate before you have clarity around exactly what you are trying to accomplish. You must ask the right questions in the right order to get…
085 - Digital Marketing Expert Panel
Feb. 23, 2021

085 - Digital Marketing Expert Panel

If you’re like many CEOs, then you’re probably frustrated with the seemingly endless changes in digital marketing, the difficulties generating consistent new patients, and with underperforming marketing campaigns. Listen in to our conversation with this trusted group of digital marketing experts, a…