Episode 306: D’s Get The Greens with Justin Goodman of Total CSR
Training and leadership are still the two biggest constraints holding independent insurance agencies back. In this episode, I sit down with Justin Goodman to talk about how agencies can finally solve both without burning out owners or losing great people to competitors. Justin shares the real story behind Total CSR and why daily, practical training beats one-time education every single time.
We talk about how agencies can recruit better, train faster, and build confidence on the front lines using structured learning paths, micro learning, and smart technology. Justin also opens up about Project 55 and why mental health support inside the insurance industry matters more than ever.
If you want to build a stronger team, reduce E&O risk, and create a culture where people grow and stay, this conversation gives you a clear path forward.
Highlights:
- How agencies can turn daily training into a competitive advantage instead of a burden.
- Why micro learning helps team members retain coverage knowledge long term.
- How to recruit and assess talent before hiring mistakes become expensive.
- Why confidence without competence creates hidden E&O risk.
- How AI tools can support coverage conversations without replacing human judgment.
- Why mental health support is becoming a leadership responsibility inside agencies.
About Justin Goodman:
Justin Goodman brings over 20 years of insurance industry expertise as a third-generation professional in the field. By the age of 29, he was recognized as one of the top five construction insurance experts nationwide by Risk and Insurance Magazine. As CEO and co-founder of Total CSR, he has developed training programs that have reached more than 70,000 customer service representatives, account managers, and producers across the United States. He also serves as Managing Director and co-founder of Project 55, a non-profit focused on transforming mental health outcomes in the workplace. His work has earned him recognition as one of the 2024 Insurance Journal Agents of the year and named to Insurance Business Magazine’s Hot 100 list.
Until next time, get out there and make a difference, be unstoppable, and leave no regrets!
Mike Stromsoe
The Unstoppable Profit Producer
Call 800-770-9984
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