Trust Elasticity: What Bends, What Breaks, What Bounces Back
Disruption does not have to break trust when leaders respond with clarity, care, and honesty during uncertainty.
Maartje van Krieken sits down with Kim Bohr, President and COO at SparkEffect, to explore how trust in disruption can either erode or strengthen based on leadership transparency and the choices leaders make under pressure. Kim shares insights from her research that connect trust directly to retention, reputation, and performance, while also unpacking how modern disruptors like AI and rapid organizational change shape trust inside organizations.
This episode examines why organizational resilience grows through curiosity, empathy, and consistent communication rather than perfection. It shows how leaders can turn moments of disruption into opportunities to strengthen trust and build more resilient organizations.
Episode Breakdown:
00:00 Trust In Disruption And Modern Leadership
03:36 Measuring Trust As A Strategic Business Asset
06:18 Technology, AI, And Leadership Transparency
09:35 Trust Dividends And Leading Through Micro Disruptions
11:59 Empathy, Imperfection, And Human Leadership
16:55 Warning Signs Of Trust Breakdown In Fast Growth Teams
22:29 Leadership Transitions And Organizational Resilience
Connect with Kim Bohr:
Download Free Leadership Tools on Trust and Disruption
Tune in to the SparkEffect Podcast - Courage to Advance
Kim Bohr is the President & Chief Operating Officer at SparkEffect, where she leads the firm in helping executive teams navigate disruption without fracturing trust. With over 25 years of cross-functional leadership experience, Kim advises leaders on aligning strategy with human-centered practices that drive performance. Her approach centers around SparkEffect Trust Elasticity™, a well-researched framework designed to evaluate and fortify trust during periods of change, whether it be AI integration, leadership turnover, or restructuring.
Connect with Maartje van Krieken:
Connect with Maartje on LinkedIn
Visit The Chaos Games Consulting website
Visit The Business Emergency Room website
Subscribe to The Business Emergency Room on YouTube
Subscribe to Maartje’s Substack
Host Maartje van Krieken is a crisis strategist and decision-making expert who thrives in high-stakes business environments. Combining disaster management training, hands-on experience in global industries, and leadership skills honed as a seasoned sailor, she helps businesses navigate chaos with precision. Whether tackling transformation, scaling challenges, or leadership bottlenecks, Maartje delivers actionable insights to turn turbulence into traction.
Podcast production and show notes provided by HiveCast.fm
